Case study
OpsPilot
Operations leaders had data in five tools and decisions in Slack-no single place to see exceptions, ownership, and the cost of delay.
- + Classify
- + Route
- + Review
- + Memory
- + Eval
- + Audit
Case study
How we approached it
01
Understand
the operation
02
Architect the
system
03
Build for
production
04
Operate and
improve
We built a control tower that unifies signals (orders, SLAs, incidents), routes exceptions to owners, and recommends next actions with human-in-the-loop controls.
Engagement model
We staff the engagement with senior engineers who own architecture, delivery, and the operate phase-not a revolving cast of juniors.
Built for operators who need systems they can trust
Engagement
From problem to production
Problem
- Agent review
- Operate engineering
- Operate engineering
- Observability
- Security baseline
- Handover and operate
Scope
Agent
- Agent review
- Operate engineering
- Operate engineering
- Observability
- Security baseline
- Handover and operate
Build
Operate
- Agent review
- Operate engineering
- Operate engineering
- Observability
- Security baseline
- Handover and operate
